Talk
32 min
Maps are the best onboarding
My closing keynote at Interface North: why a good map teaches faster than any tutorial, with five examples you can steal.
Every product has a map, whether we draw it or not. Users build one in their heads within minutes, and most of our onboarding fights that map instead of helping it.
What I learned
In this talk I walk through five products that show the whole territory first, then let people explore. Completion rates go up, support tickets go down, and people feel clever.
Written by Juno Pell
Product designer and illustrator in Leith. Replies to every letter, eventually with a sketch.
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